Question 1

How can I contact the Hotel Design Sorbonne hotel?

Accepted Answer

To reach the hotel staff, please find the details for each department below:            Reception          Email: reservation@hotelsorbonne.comPhone:  +33 1 43 54 58 08Toll-Free #: Not availableSMS: Not available            Reservation          Email: reservation@hotelsorbonne.comPhone:  +33 1 43 54 58 08Toll-Free #: Not availableSMS: Not available            Concierge          Email: reservation@hotelsorbonne.comPhone:  +33 1 43 54 58 08Toll-Free #: Not availableSMS: Not available            Housekeeping          Email: gouvernat@hotelsorbonne.comPhone:  +33 1 43 54 58 08Toll-Free #: Not availableSMS: Not available

Question 2

How can I provide feedback about my stay at the hotel Hotel Design Sorbonne?

Accepted Answer

To submit your feedback, please send an email to: reservation@hotelsorbonne.com with the following information, we will get back to you as soon as possible:   •  Reservation or accommodation number (if you have one) •  Request •  Email address •  Phone number

Question 3

What time is the check in at Hotel Design Sorbonne hotel ?

Accepted Answer

You are welcome to check in anytime after 15:00.Guests who arrive early can use our facilities free of charge before check-in.For more info, click HERE.

Question 4

Can I make an online check-in at the Hotel Design Sorbonne hotel?

Accepted Answer

Unfortunately we do not offer an online check-in

Question 5

May we leave our luggage before check in, at Hotel Design Sorbonne hotel ?

Accepted Answer

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Question 6

How many rooms are there at Hotel Design Sorbonne hotel ?

Accepted Answer

We have 38 rooms.(Room types for maximum 2 pax)  Classic Rooms: 14 rooms• Surface: 10 to 10 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathroom with WC• Equipment: 1 double bed  , TV, a/cIn room smoking is not allowed  Superior Design: 10 rooms• Surface: 11 to 11 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathroom with WC• Equipment: 1 double bed  , TV, a/cIn room smoking is not allowed  Superior Twin/Queen Design: 7 rooms• Surface: 12 to 12 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathroom with WC• Equipment: 1 queen size bed  , TV, a/cIn room smoking is not allowed  Delux Design: 5 rooms• Surface: 16 to 16 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathroom with WC• Equipment: 1 queen size bed  , TV, a/cIn room smoking is not allowed  TopFloor Bath: 1 rooms• Surface: 14 to 14 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathrooms, 1 WC• Equipment: 1 double bed  , TV, a/cIn room smoking is not allowed  TopFloor Douche: 1 rooms• Surface: 17 to 17 m²• Max occupancy per room: 2 adults• Composition: 1 bedrooms, 1 bathroom with WC• Equipment: 1 double bed  , TV, a/cIn room smoking is not allowed  Family Room: 1 rooms• Surface: 31 to 31 m²• Max occupancy per room: 4 adults• Composition: 2 bedrooms, 1 bathrooms, 1 bathroom with WC, 1 WC• Equipment: TV, a/cIn room smoking is not allowed

Question 7

Is it possible to have twin beds at Hotel Design Sorbonne hotel ?

Accepted Answer

The rooms that offer twin/split bed options are Superior Twin/Queen Design and Delux Design.To make a specific room request:If you have not booked yet: please indicate your request in the "comment" section when booking.If you have already booked, please send an email to: obb@quinta.im and reservation@hotelsorbonne.com with the following information:Full nameCheck-in dateRequestReservation or accommodation numberPhone numberEmail address

Question 8

How can we get to Hotel Design Sorbonne hotel from the closest airport or train station ?

Accepted Answer

Public transport options are:Airports•  Paris Charles de Gaulle (CDG), 31 km/20 mi, directions here•  Paris Orly (ORY), 14 km/9 mi, directions hereTrain stations•  Gare du Nord, 8 km/5 mi, directions here•  Gare de Lyon, 3 km/2 mi, directions here

Question 9

How can I confirm my booking with the Hotel Design Sorbonne hotel?

Accepted Answer

• If you have booked directly with the hotel:Please click on this link to manage your reservation: find my reservation.If you cannot find your reservation, please send an email to: reservation@hotelsorbonne.com with the following information:Check-in dateFull nameReservation or accommodation numberPhone numberEmail address • If you have booked through an OTA (Booking, Expedia..):You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Question 10

How can I modify my booking with the Hotel Design Sorbonne hotel?

Accepted Answer

To modify your stay:• If you have booked directly with the hotel:Please click on this link to manage your reservation: find my reservation.If you cannot find your reservation, please send an email to: reservation@hotelsorbonne.com with the following information:Check-in dateFull nameReservation or accommodation numberPhone numberEmail address • If you have booked through an OTA (Booking, Expedia..):Reservations made through any OTA must be managed directly with the OTA.Follow the steps below:1-Access your booking confirmation email and visit the OTA website or app.2-Choose the option to modify the reservation.Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.The hotel is not able to make any exceptions to these policies.If a modification fee applies, we will let you know before processing your request.To extend your stay:Please send an email to: reservation@hotelsorbonne.com with the following information:Booking source (Direct, Booking.com, etc).Check-in dateCheck-out dateRequired check-in dateRequired check out dateFull nameReservation or accommodation numberPhone numberEmail addressTo add guest(s) to your booking:Please send an email to: reservation@hotelsorbonne.com with the following information:Booking source (Direct, Booking.com, etc).Check-in dateFull nameNumber of guestsGuest's ageNumber of baby cotsNumber of roomsEmail addressPhone numberIf a modification fee applies, we will let you know before processing your request.

Question 11

What is the cancellation policy for Hotel Design Sorbonne hotel ?

Accepted Answer

It depends on the rate selected:- "FLEX" rate: You can modify or cancel your reservation up to 24 hours before your arrival.- "LAST", "HOT" or "S4P3" rate: These are preferential rates with a strict cancellation policy: Non-modifiable, non-cancellable, non-refundable.For more info, click HERE.

Question 12

What size are the beds at the Hotel Design Sorbonne hotel ?

Accepted Answer

Classic Rooms rooms have 1 double bed(140x190cm)   Superior Design rooms have 1 double bed(140x190cm)   Superior Twin/Queen Design rooms have 1 queen size bed(160x190cm)   Delux Design rooms have 1 queen size bed(160x190cm)   TopFloor Bath rooms have 1 double bed(140x190cm)   TopFloor Douche rooms have 1 double bed(140x190cm)   Bed guards for children are not available.

Question 13

Which language does the staff speak at Hotel Design Sorbonne hotel ?

Accepted Answer

Our team speaks English, Arabic, French and Spanish.

Question 14

Does Hotel Design Sorbonne hotel provide shuttle services to and from airports ?

Accepted Answer

We do not offer shuttle services.

Question 15

Does Hotel Design Sorbonne hotel have rooms with a view?

Accepted Answer

Every room type offers a different view:Classic Rooms:• City view  • Courtyard view  • Street view  Superior Design:• City view  • Courtyard view  • Street view  Superior Twin/Queen Design:• Courtyard view  Delux Design:• City view  • Street view  TopFloor Bath:• City view  TopFloor Douche:• City view  To make a specific room request:If you have not booked yet: please indicate your request in the "comment" section when booking.If you have already booked: please send an email to: obb@quinta.im and reservation@hotelsorbonne.com with the following information: •  Full name •  Check-in date •  Request •  Reservation or accommodation number •  Phone number •  Email address

Question 16

What time is the check out at Hotel Design Sorbonne hotel ?

Accepted Answer

Regular check-out is until 12:00.It is possible to request a late check-out, up to 14:00, subject to availability.The price is 60 EUR per room.Guests can use our facilities free of charge even after check-out.For more info, click HERE.

Question 17

What are the payment methods accepted at Hotel Design Sorbonne hotel ?

Accepted Answer

General Policy:• Depending on the rate you select, payment will either be upon reservation or check-in.• Credit Card is not mandatory during the reservation request.• At check-in, you will need a valid credit or debit card and an ID.• If you’re having trouble making your reservation contact us and we’ll assist you.Means of Payment:We accept the following payment methods: • Visa• MasterCard• American Express• Cheques vacances• Debit• Apple Pay• Google Pay• Samsung Pay• Virtual card• E-cardAll means of payment not listed above are considered unacceptable.Cash Payment:• We accept cash payments at the front desk.• You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us.Extra charge for credit card payment:• There is no surcharge for credit card payments.Multicard payment:• We cannot split the payment between different credit cards.Deposit:• We do not require a security deposit.Installments:• We do not accept installment payments.Payment for someone else:• We accept payment for someone else. The full payment of the reservation must be paid upon check-in.For more info, click HERE.

Question 18

What is the price of breakfast at Hotel Design Sorbonne hotel ?

Accepted Answer

You can select your accommodation with or without breakfast. • Price per adult: 17 EURYou can add breakfast to your stay at any time, just notify the front desk.We do not accept external visitors for breakfastHave a look at our breakfast menu here .For more info, click HERE.

Question 19

What is Hotel Design Sorbonne hotel star rating ?

Accepted Answer

Our boutique hotel is part of Les Hotels Paris Rive Gauche. - Star rating: 3 stars. - Service category: Midscale.More info here

Question 20

How can I cancel my booking with the Hotel Design Sorbonne hotel?

Accepted Answer

• If you have booked directly with the hotel:It depends on the rate selected:- "FLEX" rate: You can modify or cancel your reservation up to 24 hours before your arrival.- "LAST", "HOT" or "S4P3" rate: These are preferential rates with a strict cancellation policy: Non-modifiable, non-cancellable, non-refundable.For more info, click HERE.Please click on this link to manage your reservation: find my reservation.If you cannot find your reservation, please send an email to: reservation@hotelsorbonne.com with the following information:Check-in dateFull nameReservation or accommodation numberPhone numberEmail address • If you have booked through an OTA (Booking, Expedia..):Reservations made through any OTA must be managed directly with the OTA.To cancel a reservation:1-Access your booking confirmation email and visit the OTA website or app.2-Choose the option to cancel the reservation.Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.Please kindly note the property is not able to make any exceptions to this policy.

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